All our coaches collect personal data about the clients they are coaching, either directly from clients, or from individuals authorised explicitly by the client. Keeping notes from individual coaching sessions enables us to conduct a professional working relationship with you, our client. All this information is held by our individual coaches in the strictest confidence and will never be disclosed to anyone without your express permission, unless obliged to by a court of law.
Information gained from coaching sessions, including opinions, is not disclosed to any manager or employer. Before the start of any coaching programme your coach will explain that the essence of coaching ethics is that it is for you, the client, and not the coach, to make any such disclosure should you choose to do so. All our coaches commit to abide by this policy and by the ethics policy of the Association for Coaching. See: http://www.associationforcoaching.com/about/about02.htm
&Coaching Ltd. keeps a central register of all our clients. This register is strictly confidential and will not be made available to third parties for any purpose.
Feedback from clients
We seek feedback from our clients on the effectiveness of our coaching programmes. This will be kept confidential except where the client has expressly given permission for testimonials/comments to be used in our marketing to potential clients. We will also use the purely statistical information from such feedback in improving the quality of our offerings and in support of our proposals.
The data recorded by &Coaching and our coaches about our clients is held in secure computer files. These files are protected by passwords, known only to the client’s coach.
Our web site does not download “cookies” to user’s PCs other than those required to support Google Analytics to analyse the number and browsing of visitors only whilst they are on our site.
In accordance with the General Data Protection Regulation we seek explicit consent for inclusion in any of our mailing lists. We make it clear what use we make of data collected from specific questionnaires that are central to elements of our coaching and we retain client data only for as long as the client relationship persists. You may see the data or ask for us to correct/delete it at any time.
&Coaching is registered with the Information Commissioner as a holder of personal data; our registration number is Z9251404.
Director and Data Controller